Dealing with a large order

Recently I was asked to create 50 stuffed boobies  for a newly formed company specializing in helping new mothers meet lactation experts in their area to help them breastfeed their baby. I thought I would give some advice based on my experiences so that those who are nervous about taking on a large order can use my bumps along the way, to make their first order a huge success (Keep an eye out for the tips in red)

When I first recieved that message I’ll admit I was terrified. My main thoughts were that I couldn’t do it and then that if I did then surely I should offer a discount for such a large order. I decided to speak to my husband about it, to see his thoughts and let me say they opened my eyes.
A large order still means the same amount of work, you are still going to spend the same amount of time making the items as you would if you had 50 seperate orders so……

Don’t undersell yourself

I worked out how much it would cost for 50 breasts and how long it would take to make them all. I offered free postage as a thank you for a large order and I made sure that the timescales I offered were true.

Don’t offer to do something bigger/quicker than is possible.

Because, when you can’t deliver this, it is unlikely the person will want to work with you again. I offered a charge to close my shop and work only on their order, halving the time it would take to create, which the customer used so I did as was asked and had her order ready within 2 weeks.

Communication is paramount

As part of this order I was asked to attach tags with the companies logo on that would be delivered to me from their supplier. I had no problem doing this so agreed. However, when the breasts were made, the tags were still not here and I started worrying again, knowing that my two weeks were nearly up. So, I simply emailed the contact and explained and all my worries were for nothing, she completely understood and just asked to be kept up to date which I did.
The tags arrived in the third week, I attached them within 2 days and sent the boobs off to their new owner.

Send your creation tracked and signed for

I can’t stress this one enough! Your order that you’ve just completed can be worth hundreds of pounds, or in some cases even more, do you really want to risk that it will go missing in the post? Then give your customer the tracking number so they feel in control of where their package is.

Finally…….

Relax, celebrate YOU DID IT!!

Hope this helps anyone who’s questioning whether to say yes to that order.

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Work Smarter, Not Harder

Hello everyone! ✋

Its been a while since I wrote a blog and that’s because I’ve been super busy which, obviously, is brilliant! Being this busy has also made me reevaluate how I work. I’ve created a few things that help me keep up to date with what I need to do as well as the smartest way to do it and I thought I’d do a quick blog post to share them with you so you can see if they can help your business too. 

The first thing I made was a front page for orders. When an order is placed I print it off then attach my front page which picks up the important information for me to see at a glance. 

I then sort them in the order of when they need posting. I also created a “to make this week” sheet so I can see quickly, how long I’ve got to make new orders. Then, so not to stress, I only keep hold of the order forms for those due this week.

I have also found myself listening to podcasts which have made me work better and I am currently in the process of making a daily task sheet, when its finished I shall give you a glimpse but for now the most important thing I’ve learnt is to care for yourself as well as your business.

You can’t pour from an empty cup.

Take care of yourself first.

Enjoy your work!

Jenny

http://www.craftymillerjm.etsy.com