Dealing with a large order

Recently I was asked to create 50 stuffed boobies  for a newly formed company specializing in helping new mothers meet lactation experts in their area to help them breastfeed their baby. I thought I would give some advice based on my experiences so that those who are nervous about taking on a large order can use my bumps along the way, to make their first order a huge success (Keep an eye out for the tips in red)

When I first recieved that message I’ll admit I was terrified. My main thoughts were that I couldn’t do it and then that if I did then surely I should offer a discount for such a large order. I decided to speak to my husband about it, to see his thoughts and let me say they opened my eyes.
A large order still means the same amount of work, you are still going to spend the same amount of time making the items as you would if you had 50 seperate orders so……

Don’t undersell yourself

I worked out how much it would cost for 50 breasts and how long it would take to make them all. I offered free postage as a thank you for a large order and I made sure that the timescales I offered were true.

Don’t offer to do something bigger/quicker than is possible.

Because, when you can’t deliver this, it is unlikely the person will want to work with you again. I offered a charge to close my shop and work only on their order, halving the time it would take to create, which the customer used so I did as was asked and had her order ready within 2 weeks.

Communication is paramount

As part of this order I was asked to attach tags with the companies logo on that would be delivered to me from their supplier. I had no problem doing this so agreed. However, when the breasts were made, the tags were still not here and I started worrying again, knowing that my two weeks were nearly up. So, I simply emailed the contact and explained and all my worries were for nothing, she completely understood and just asked to be kept up to date which I did.
The tags arrived in the third week, I attached them within 2 days and sent the boobs off to their new owner.

Send your creation tracked and signed for

I can’t stress this one enough! Your order that you’ve just completed can be worth hundreds of pounds, or in some cases even more, do you really want to risk that it will go missing in the post? Then give your customer the tracking number so they feel in control of where their package is.

Finally…….

Relax, celebrate YOU DID IT!!

Hope this helps anyone who’s questioning whether to say yes to that order.

Taking Advantage of Twitter – Pt 2

Following on from the last post (Taking Advantage of Twitter) I have discovered a few more twitter hours but first I strongly suggest you follow @hashtag_hour and head to their website http://www.hashtaghour.biz to keep up with any and all or add yours to it.

So here’s the new ones

Monday – Friday
#GlasgowHour – All day, Every day
#1pmlunch – 1-2pm
#Elevensies – 11-12
#earlybiz – 7-8a

Monday
#LincsHour – 8-9pm
#sparkconnect – 10-11am
#bizmumfollow – 9am – 9pm

Tuesday
#Fermanagh_Hour – 8-9pm
#GalwayHour – 9-10pm
#BromsgroveHour – 8-9pm

Wednesday
#ExmouthHour – 7-8pm
#ScotlandHour – 9-10pm
#CoDurhamHour – 2-3pm

Thursday
#BelfastHourNI – 9-10pm
#BrideHour – 8-9pm
#LeedsHour – 8-9pm (1st Thursday of the month only)

Friday
#PinHitsHour – 7:30 – 8:30pm (Pinterest Networking)

Saturday
#giftideashour – 6-7pm
#weekendhour – 11-12

Sunday

#louthhour – 9-10pm

 

Taking Advantage of Twitter

As a crafter you know that you can only sell what people see, so how do you spread your name and get people to see your wares?.
Social Media is a great way to do this but which platforms?

There’s plenty more too, use the ones that suit you and your business. For this blog I’ll be focussing on Twitter but check back and there will be more (as I get used to using them myself).

On Twitter, unlike Facebook, you are limited on what you can write, by 140 characters. With that in mind, think of short phrases describing what you’re trying to sell. The 140 characters also includes photographs which equal 24 characters.
Here’s a quick example:

includes this beautiful . Just £5 on

So based on this tweet, I’ve told people that I’m having a special offer (#fiverfriday) on my #bunny and that it is purchased through the link above on Conscious Crafties (@consciouscrafty). You may also note that I’ve put a hashtag of #craftbuzz at the end, more on this further down. I also added a photo so people could see what I was I was trying to sell. USE YOUR PHOTOS!! People are less likely to click on a link if they don’t know where it leads.

Bunny.jpg

Keep things, short and sweet with as many hashtags (the #) as possible for people to reach your item. When someone searches twitter they’re searching the hashtags, so for you to be found when someone searches #handmade you need to have #handmade in your tweet/other tweets.
If someone likes your item they will pop through your link and buy it OR they will retweet your post. When someone retweets your item, it means that it begins to show your tweet in their feed, and all their followers see it too.
It’s like when you hand out flyers, not only are you trying to show that person what you do, but also anyone else they come into contact with.

Another good way to get your items seen is to take part in networking hours on Twitter. This is where, during advertised times you can post your items and the people who run the networking profile which retweet your message to their followers.
Here’s a list of known networking hours, feel free to message me if you know anymore that you’d like added to the list.

Monday to Friday
‪#‎uklatehour‬ = 9 – 10
‪#‎bizhour‬ = 2 – 3
‪#‎b2bhour‬ = 2 – 4
‪#‎womaninbiz‬ = 6 – 7
‪#‎ukbusinesslunch‬ = 12 – 1

Monday
‪#‎enterprisehour‬ = 8 – 9
‪#‎northwesthour‬ = 3 – 4
‪#‎gifthour‬ = 8 – 9
‪#‎creativehour‬ ‪#‎ccc‬ = 7:30 – 8:30
‪#‎mondaymarathon‬ = all day
‪#‎lincshour‬ = 8 – 9
‪#‎bayhour‬ = 8 – 9
‪#‎horsehour‬ = 8 – 9

Tuesday
‪#‎chesterhour‬ = 8 – 9
‪#‎treasurytuesday‬ = all day (For Etsy Treasuries only)
‪#‎dartmoorhour‬ = 8 – 9

Wednesday
#northwesthour = 8 – 9
‪#‎wrexhamhour‬ = 8 – 9
‪#‎britcrafthour‬ = 9 – 10
‪#‎devonhour‬ = 8 – 9
‪#‎nwpukhour‬ = 8 – 9

Thursday
‪#‎ukbusinesshour‬ = 8 – 9
‪#‎sunderlandhour‬ = 8 – 9
‪#‎etsyuksellers‬ = 8 – 9 (etsy only)
‪#‎eastangliahour‬ = 8 – 9
‪#‎southwesthour‬ = 8 – 9
‪#‎leedshour‬ = 8 – 9
‪#‎kirkleeshour‬ = 8 – 9
‪#‎wirralhour‬ = 8 – 9

Friday
#northwesthour = 9 – 10
#fridayfaveathon = all day

Saturday
#merseyhour = 1 – 2

Sunday
#crafthour = 7 – 8
#handmadehour = 8 – 9
#englandhour = 9 – 10
#spooniecrafts = all day (conscious crafties only)
#waleshour = 8 – 9
#equinehour = 8 – 9
#brumhour = 8 – 9
#sundayhour = 8 – 9
#holmfirthhour = 8 – 9
#eastdevonhour = 8 – 9

I know, I know it’s a huge list, how are you meant to keep up with all these networking hours? You might not be in as life happens. I use http://www.hootsuite.com and schedule the tweets (and Facebook Posts) for when I’m busy. You write what you want to post and then schedule what time you would like them to go live.

So what happens if you want to share things but it’s outside of the special hours? Well here’s a list of handy hashtags to use whenever;

  • #Tweeturbiz
  • #etsyuksellers
  • #mylocaltweets
  • #britishcrafters
  • #chestertweets
  • #northwalestweets
  • #shareourshop
  • #craftpromote
  • #womeninbiz
  • #epiconetsy
  • #etsymntt
  • #giftideas
  • #THLx
  • #tweeturbiz
  • #tweeturpromo
  • #tweeturbizuk
  • #ukbiz

So there’s your tips and tricks. If you have some you’d like added to the blog, let me know in the comments below.

HAPPY TWEETING