Dealing with a large order

Recently I was asked to create 50 stuffed boobies  for a newly formed company specializing in helping new mothers meet lactation experts in their area to help them breastfeed their baby. I thought I would give some advice based on my experiences so that those who are nervous about taking on a large order can use my bumps along the way, to make their first order a huge success (Keep an eye out for the tips in red)

When I first recieved that message I’ll admit I was terrified. My main thoughts were that I couldn’t do it and then that if I did then surely I should offer a discount for such a large order. I decided to speak to my husband about it, to see his thoughts and let me say they opened my eyes.
A large order still means the same amount of work, you are still going to spend the same amount of time making the items as you would if you had 50 seperate orders so……

Don’t undersell yourself

I worked out how much it would cost for 50 breasts and how long it would take to make them all. I offered free postage as a thank you for a large order and I made sure that the timescales I offered were true.

Don’t offer to do something bigger/quicker than is possible.

Because, when you can’t deliver this, it is unlikely the person will want to work with you again. I offered a charge to close my shop and work only on their order, halving the time it would take to create, which the customer used so I did as was asked and had her order ready within 2 weeks.

Communication is paramount

As part of this order I was asked to attach tags with the companies logo on that would be delivered to me from their supplier. I had no problem doing this so agreed. However, when the breasts were made, the tags were still not here and I started worrying again, knowing that my two weeks were nearly up. So, I simply emailed the contact and explained and all my worries were for nothing, she completely understood and just asked to be kept up to date which I did.
The tags arrived in the third week, I attached them within 2 days and sent the boobs off to their new owner.

Send your creation tracked and signed for

I can’t stress this one enough! Your order that you’ve just completed can be worth hundreds of pounds, or in some cases even more, do you really want to risk that it will go missing in the post? Then give your customer the tracking number so they feel in control of where their package is.

Finally…….

Relax, celebrate YOU DID IT!!

Hope this helps anyone who’s questioning whether to say yes to that order.

So you want to sell your crafts?

When creating a new item to sell there are many things that you need to remember, if like me you have a shocking memory, print this out and keep handy for each item.

Item Name ____________
Created on ____________

Need CE Testing? ____

Done ___

I tend to take photos before testing to save making another item, as the tested one isn’t able to be sold, straight after.

Priced Item ____

Ingredient How much used Cost

Total Cost

+ Fees

+ 5% Profit

Total Price

Photographs Done ____

Make sure you make them square and 1000 x 1000 pixels.

5 pictures

1 picture showing the WHOLE item, on it’s own.

1 picture showing how it’s used (Incl background objects to set the scene)

1 picture with linked items

1 / 2 pictures showing details (if more than 2 needed, try using collages but don’t use this one as the MAIN picture.

Use a plain background (Use your local DIY store for wallpaper samples)

Natural Lighting is a must (NO FLASH) If you struggle to get natural lighting, because let’s face it UK Weather isn’t the best hehe, considering buying a lightbox (with lights)

Listed Item

Etsy Listing Tips

Title

  • What is it?

  • Who’s it for?

  • What’s it for?

  • Special Occasions?

Categories

  • What is it?

  • Who’s it for?

  • What’s it for?

  • Special Occasions?

Description

Google Intro (What comes up when your item turns up on a Search on Google) Include – what it is, gift ideas and any variations available.

Design

  • How is it made? (Don’t give away the secrets)
  • Measurements (Inches works best)
  • Variations Available (Colours, Sizes, Clasps etc)
  • Safety Information (CE for toys)

Special Offers

  • Postage offers?
  • Buy one, Get one Free etc?

Linked Items

Is there anything that would also be good with the item they’re looking at?

Crafting Time

  • How long does it take to make?
  • Do you have an order you make things in?
  • Can people rush their order? How?

Gift Ideas

  • Who would like it?
  • Special Occasions?

Postage & Packing

  • How do you wrap it for transport?
  • Can they upgrade anything?

Gift Wrap

  • Do you offer gift wrap?
  • How do they get it?

Variations
It’s easier to make people choose their variations than expecting them to write it in the notes as a lot of people forget and then you have to message them asking for it.
You can also incorporate differences in prices depending on what they buy.

Postage and Packaging Costs

Remember as well as costs for posting you have to include costs for any packaging materials you use.

Tags
There’s a very good website to help choose Tags. www.marmalead.com

  • What is it?
  • Who’s is it for?
  • Special Occasions
  • What’s it made from?

Share your items

There are many apps/websites that you can use to save time on sharing! I use Hootsuite but make sure you look around and choose the one that suits your needs best.

Shared on Facebook __

Shared to Craft Groups __

Shared to Local Sales Groups __

Shared on Twitter __

Use your Hootsuite to schedule tweets to coincide with the hashtag hours available on Twitter.

#CraftHour – 7pm Sunday
#HandmadeHour – 7:30-9.30pm Weds, 8pm Sun
#UKBusinessHour – 8pm Thurs
#UKLateHour – 9-10pm Mon-Fri
#BizHour 2-3pm Mon-Fri
#EnglandHour – 9pm Sun
#B2BHour – 2-4pm Mon-Fri
#GiftHour – 8-9pm Mon

Shared on Google + __

Shared on LinkedIn __

Shared on Instagram __

Remember to add the other places you advertise your items too.

  • Include Price
  • p&p costs
  • Size and Variations Available.
  • Link to your item and/or an email address to order from

 Helpful Hashtags to include.

  • #Tweeturbiz
  •  #mylocaltweets
  • #britishcrafters
  •  #shareourshop
  • #craftpromote
  • #craftbuzz
  • #etsyuksellers
  • #etsylove

Share your items links into Etsy Teams.
This is helpful when first listing new items as favourites help your placing on Etsy.
Remember to play the games fairly or you will be asked to leave the teams.